Política de privacidad

This Privacy Policy describes how PIEDINA (the "Site", "we", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on piedina.com (the "Site") or otherwise communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether a customer, website visitor, or other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.

How we collect and use your personal information
To provide you with our services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on your interaction with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information do we collect?
El tipo de información personal que obtenemos sobre usted depende de cómo interactúe con nuestro sitio web y utilice nuestros servicios. Cuando hablamos de "información personal", nos referimos a la información que lo identifica, se relaciona con usted, lo describe o puede asociarse con usted.

Información que recopilamos directamente de usted
La información que usted nos envíe directamente a través de nuestros Servicios puede incluir:

Datos de contacto, incluyendo su nombre, dirección, número de teléfono y correo electrónico.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions, and other information used for account security purposes.

Customer support information including the information you include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Payment processors, who collect payment information (e.g., credit/debit card details, billing address) to fulfill your orders and provide the requested services.

When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we or third parties may automatically collect information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide the Services, process payments, fulfill orders, send notifications, manage your account, arrange shipping, facilitate returns or exchanges, and provide other features related to your account.

Marketing and Advertising: We may use your personal information for marketing purposes, such as sending promotional communications or tailoring advertisements.

Security and Fraud Prevention: We use your information to detect or prevent fraudulent or malicious activity. You are responsible for keeping your account credentials safe.

Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies
We use cookies to improve and power our Site and Services, remember preferences, run analytics, and tailor content or advertising. You can disable cookies via your browser settings, but some features may not work correctly.

How We Disclose Personal Information
We may share your personal information with:

Vendors or third parties performing services on our behalf.

Business and marketing partners for advertising purposes.

Our affiliates or members of the business group.

In connection with business transactions, legal obligations, or to protect our rights.

Sensitive personal information is not used or disclosed without your consent.

Third-party websites and links
Our website may contain links to third-party websites. We are not responsible for their privacy or security practices.

Children's data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Security and retention of your information
We implement reasonable security measures, but we cannot guarantee perfect security. Retention periods depend on factors such as account maintenance, legal obligations, and service provision.

Your rights
Depending on your location, you may have rights that include:

Access, delete, or correct your personal information.

Receive or transfer a copy of your data.

You can choose not to share, disclose, or receive personalized advertising.

Restrict processing or withdraw consent.

Appealing a decision or managing communication preferences.

You can exercise your rights by contacting us using the details below.

Complaints
If you have any complaints about your personal information, please contact us. You can also file a complaint with your country's data protection authority.

International users
Your data may be transferred, stored, and processed outside your country. These transfers comply with applicable laws, such as the EU/UK Standard Contractual Clauses.

Company information
PIEDINA
Email: info@piedina.com
Telephone: +44 7782 260300